The Web Component is an optional Titanium Schedule feature. The Web Component runs on an IIS web server and is updated separately from the main Titanium Schedule program.

To determine what version of the Web Component you currently have, open the ConnTest.aspx web page of the Titanium Web Component web site running at your location. You can do this by going to any computer that currently is running the Web Component and, from the start page, change just the last part of the address (usually this is Launch.htm or WCMenu.aspx) to ConnTest.aspx. On the third line down from the top of the ConnTest page, under the titles Titanium Web Component and Database Connection Test, will be your version date. If you do not see this line, you have a very old version, and you definitely need to update your Web Component. If your version date is earlier than the date shown in step 1 below, there is a more recent version you can install.

1. The latest version is: 2012-01-30. If your current version is earlier than the one shown here, contact Titanium Support for a zip file containing the Web Component update. Support@TitaniumSoftware.com
2. Every step below is important and must be done in the specified order. This will reduce the number of issues related to things like UAC (User Account Control) blocking files from being modified.
3. Backup the existing Web Component folder, which is located on your IIS web server. By default this is C:\Inetpub\wwwroot\Titanium_Web. If you encounter a problem during the update, you can copy your old Web Component files back to this folder to return to the previous version. You will also need your SQL Server connection information from the old web.config file.
4. Unzip the file you receive from Titanium Support into a temporary folder. Make sure you preserve the folder structure in the zip file so that you have subfolders like bin and Images.
5. Copy the SQL Connection string from you old web.config file to the new web.config file in the temporary folder. You can do this by opening the new web.config in the temporary folder and finding the section named <connectionStrings> as shown below. Note only the bold line below contains connection information. Any other text you find between the <connectionStrings> and </connectionStrings> tags in your web.config file are just comments.
   <connectionStrings>
   <add connectionString="Server=YourSQLServerName;Database=YourTitaniumDatabaseName;Integrated Security=true" name="TitaniumConnectionString" />
   </connectionStrings>
   Find the same <connectionStrings> section in your old web.config file (from the backup copy of that folder you made earlier). Then, replace the bold line above in the new web.config file with the similar line from your old web.config file.
6. The steps below will temporarily shut down the Web Component web site and should be done at a time when it is not being used.
7. In the existing Web Component folder, delete ONLY the bin folder. Do NOT delete the Images folder. It has specific rights assigned to it. If you delete it, those rights will have to be reassigned, or the application will not be able to write to the error log in that folder.
8. Copy the new files in the temporary folder to the your existing Web Component folder and overwrite (i.e. Copy and Replace) all the existing files and folders.
9. Run the ConnTest.aspx page in the Web Component web site and run the first 3 test buttons to see if it is working correctly. If it passes all 3 tests, then ask the center to confirm the Web Component is up and running again.
10. If the Web Component will not run, contact Titanium technical support. If you need the Web Component to work immediately, then copy the backup you made earlier to the Web Component folder.

As of November 7, 2009, the start page for the Web Component is now WCMenu.aspx instead of Launch.htm as it was in previous versions. You should change all favorites and hyperlinks that point to Launch.htm so that they point to WCMenu.aspx. As a temporary solution, we have modified your Launch.htm so that it automatically redirects traffic to WCMenu.aspx.

Our qualified team will be happy to answer all your questions about features, pricing and technical matters. Phone: 281-443-3544 Sales@TitaniumSoftware.com Support@TitaniumSoftware.com