Titanium Schedule was designed to allow facility leadership to tailor our software for their unique services and workflow, without the need for technical computer knowledge or custom programming. This flexibility has made Titanium Schedule an effective software solution in a number of environments. The following is a list of facility types that currently use Titanium Schedule:

• Counseling Centers
• Training Clinics
• Disability Services
• Health Services
• Assault / Advocacy Programs
• Multi-Function Centers
• Student Affairs
• Alcohol & Other Drugs Programs
• Academic Advising
• Athletics / Sports Psychology
• Employee Assistance Programs
• Case Management Offices
• Non-College Clinics and Programs
• Churches
• Municipalities
• Private Practices

Please contact our sales team to determine if Titanium Schedule is suitable for your facility.

Multiple Departments

Titanium Schedule’s multi-department capability allows a single installation of our software to support different centers, services, or clinics at your institution. Each department has its own Titanium Schedule, its own administrator, and can custom configure the system for its specific needs without affecting the settings of other departments.

As long as the Titanium Schedule database is accessed only through the Titanium Schedule application, we guarantee separation of department data.

If your IT team has already installed our software for a department at your institution, adding new departments to Titanium Schedule does not require your IT staff to perform another installation.

Under the multi-department model:

• Each new department must purchase its own base Titanium Schedule program, which comes with 5 concurrent user licenses. The initial cost of the program is discounted for new departments.
• Each department must have an adequate number of concurrent user licenses. If a department requires more than the 5 licenses that come with the base program, additional concurrent user licenses may be purchased in increments of 5 licenses.
• Our optional DSM-5-TR feature is priced per person who uses the code set per year. Each department that wants to use this feature must purchase an adequate number of DSM-5-TR licenses for their department.
• Each department using our optional text message appointment reminders feature must maintain its own Text Reminders Prepay account. Only one department will be required to purchase the optional Text Reminders Service.
• Our optional electronic prescribing feature is priced per prescriber per year.
• All other optional features are priced per installation, not per department. Except as listed above, optional features purchased by one department are available for use by all departments at no additional cost.

Multiple Campuses

If you have multiple offices providing the same services at geographically nearby campuses, such as is often the case for community colleges, our satellite campus option may be a cost-effective solution. All offices would share a single instance of the Titanium Schedule program with this approach. Unlike the multi-department model described above, data sequestration and independent configuration are not possible.

Pricing for either of these scenarios can vary, depending upon your specific requirements. Please contact our sales staff to discuss your needs and get a custom quote.

No. Titanium Schedule is a fat client / server Windows application that, along with its SQL Server database, must be installed by your IT professionals, typically on a physical or virtual server at your facility. We do not currently offer hosting services for the Titanium Schedule program or its database.

Our optional Web Component is a separate module that allows your facility’s clients (persons receiving services) to complete electronic forms. You can elect to have your IT staff install the Web Component module on an IIS server at your facility, or you can choose to have us host the Web Component on our secure cloud server.

To be clear, we can host the optional Web Component module only. The Titanium Schedule program and its database must reside on a server at your facility or in your cloud. If you would like to discuss hosting the Titanium Schedule application and/or its database in your cloud environment, please contact us.

No. Titanium Schedule must be installed by your IT staff. In most cases, it takes a single IT staff member about one or two hours to install Titanium Schedule on the server and all computers in your facility, implement security, and hand-off to you. In addition to receiving our step-by-step instructions and our best practices security document, your IT staff are welcome to contact our experienced support team for assistance.

If you are considering purchasing Titanium Schedule, we strongly recommend that you include your IT department in the decision making process. Our technical team will be happy to confer with your IT representatives to explain Titanium Schedule’s requirements and answer their questions.

If you do not have IT support at your institution, you may want to investigate hiring a third party firm to serve as your IT resource. This resource should be capable of installing Titanium Schedule initially and performing ongoing light system maintenance. The Titanium Schedule support team cannot serve this role for you, nor can we recommend which resource you should use, but we would be happy to assist you in determining the technical qualifications required.

We recommend that configuring Titanium Schedule for use by your facility be done by a member of your staff—not IT. There is no technical computer knowledge required to configure Titanium Schedule. Configuration should be done by someone with knowledge of the facility’s operations and the authority to make decisions about policies and procedures (e.g. the facility director or clinical coordinator). Importantly, this person has unabridged rights inside Titanium Schedule, giving them unfettered access to all data. For that reason alone, it may be inadvisable to assign this authority to anyone outside your facility.

We provide new customers with a step-by-step QuickStart Guide to facilitate the configuration process. This guide leverages our suite of instructional videos and encourages periodic check-ins with our support specialists. There is never an additional charge for support.

Although users can create their own electronic forms using our built-in form designer or import any of the dozens of forms in the Data Form Library at no cost, Titanium Software offers an optional service to create new data forms for you. The cost is $50 (US) per page. To explore this option, email a .pdf copy of your blank forms to Forms@TitaniumSoftware.com.

We will send you a cost estimate. When you approve, we will create the form and return .xml files that can be uploaded into your copy of Titanium Schedule. We will not edit existing data forms, even if we originally created the form, and data forms will not contain programming to support branching, skipping questions, or automatically calculating scores or totals.

The steps below indicate a general timeline of 3 to 14 days to implement Titanium Schedule. This is an estimate based upon our experience with customers, but the time required may vary. During each phase below, customers are encouraged to contact our support team for assistance when needed. Customer support is provided at no additional cost.

1. Within one business day (US) of receiving an order and signed license agreement from you, we will send you the instructions for downloading, installing, and securing Titanium Schedule.

2. Given that the server computer is ready and has MS SQL Server installed, it usually takes a single IT person about one or two hours to install Titanium Schedule on your server and all facility workstations. This includes setting up security for the system.

3. After your IT representative has installed and secured Titanium Schedule, the software will need to be custom configured for your facility. Configuration is most often performed by the facility director and/or clinical coordinator--not IT. We have created a suite of configuration videos that walk this person through the entire process, and these videos are backed-up by unlimited customer support at no additional cost.

   Basic configuration can be accomplished in as little as one day. Several factors may affect the time required to configure Titanium Schedule: staff size, which of our optional features you plan to use, the services offered by your facility, and your facility’s workflow. A comprehensive configuration of Titanium Schedule often takes one business week. If there are many people involved in the decision making process, it may take longer.

4. Staff training requires approximately 2.5 hours per staff member via our free user training videos.

5. As soon as possible after training, we recommend that your staff be given a day or two to simply explore Titanium Schedule, using the skills learned in training, without the pressure of dealing with real clients and data. During this period, staff members are encouraged to contact our support team for as much help as needed.

6. Remove the data created during the staff exploration period and begin using Titanium Schedule for your clients.

Because Titanium Schedule is a Windows program, there is no inherent ability to remotely access our software. However, remote access is possible via your institution’s VPN (Virtual Private Network). VPN allows you to securely logon to your institution’s network from a remote location. After logging onto to the network, you may run Titanium Schedule as if you were in your office. VPN is external to Titanium Schedule and must be provided by your IT staff.

There is no built-in feature to migrate records from another EMR into Titanium Schedule, but we can provide possible solutions. Please contact our sales team to discuss options.

Yes, you can order and implement any of our optional features at any time. If you order a new feature partway through your license period, you will be invoiced for that feature after ordering, but the feature will be prorated on your next annual renewal invoice.

Clients: Our optional Web Component feature allows clients to complete forms on iPads or other tablets, desktops, or laptops.

Providers: There is no Titanium Schedule mobile app, which means providers may not use iPads. Although Titanium Schedule will run on Windows tablets (like Microsoft Surface Pro), customers have reported needing to use the detachable keyboard when charting during sessions.

There are three ways clients can schedule appointments:

• You can choose to allow clients to directly schedule appointments online via our optional Web Component or Hosted Web Component.
• You can choose to allow clients to make online appointment requests via our optional Web Component or Hosted Web Component. After receiving a request, a staff member uses Titanium Schedule to create the appointment, which can be confirmed by our automated appointment reminders feature.
• Clients may contact your facility directly (e.g. phone, email, in person, etc,), and a staff member can use Titanium Schedule to book their appointments.

Titanium Schedule has a built-in billing feature that allows users to generate invoices, record payments, and print invoices and statements.

Titanium Schedule can print insurance claims on CMS-1500 forms.

Titanium Schedule can output "print image" claims files for uploading to your choice of clearinghouse, but it does not directly file electronic claims.

Titanium Schedule has a robust built-in feature to document client medications, and we offer optional electronic prescribing. Please see the Pricing page for details.

The Titanium Schedule website has a suite of comprehensive user training videos that you and your staff can watch at any time and as often as you want. These videos are available at no charge.

A user manual, administrator manual, and complete help system are all available inside the Titanium Schedule program.

Most of our customers find the free training videos adequate to their needs, but we also offer optional live training, which is conducted via web meeting. Please see the Pricing page for details.

Although we understand your reason for asking, we cannot disclose that information. We view the practice of using our existing customers to sell Titanium Schedule as an infringement of their privacy. We feel strongly enough about this that we have added language to our license agreement that prohibits us from sharing that information.

For this and several other reasons, we encourage you to join the Titanium Users Listserv. Membership is free, and you do not have to be a Titanium Schedule customer to join. People who post to the Listserv are self-identified, and you can ask other members about their experiences using Titanium Schedule.