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Titanium offers free updates to customers. However, updates will not be downloaded/installed in your center unless you manually perform the process below.
Occasionally updates must be installed by your IT Group directly on your server. If you see a message to contact Titanium Support, you should contact your IT Group for assistance. Send an email to Support@TitaniumSoftware.com to obtain the updates and instructions. Be sure to include your Titanium version information (click Help > Version information, Copy Version Information to Clipboard, and paste into your email).
Note that even after an update, the web component may display that an update is required, until after at least one set of incoming data has been processed.
It is recommended that you perform this process monthly in order to obtain the most recent updates:
| 1. | From the calendar screen, click Help > Check for Updates. |
| 2. | On the pop up window, click the Look for incremental releases check box. |
| 3. | Click the Check for Updates button. |
| 4. | If updates are downloaded, click the Install Updates button. |
| 6. | If required, click Yes on the pop-up window to delete old versions of Titanium. |
| 7. | Click Yes to restart Titanium and click Yes to exit. |
| 8. | Log back into Titanium. |
| 9. | From the calendar screen, click Help > Update History. |
| 11. | Communicate changes to users. (Note: Consider using the log in announcement to communicate changes or provide instructions to users.) |
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