Frequently Asked Questions

How many users does Titanium Schedule support? Titanium Schedule is licensed "per installation".  The license is for the number of concurrent users and is licensed in three sizes.  Small for up to 5 users, medium which is up to 40 users and large which is up to 100 users. There may be other considerations with your hardware or software licenses that can limit the number of concurrent users. Titanium Schedule uses the Microsoft SQL Server products to store the data.  The version of SQL Server you use, combined with the performance of your hardware, will determine how many users you can support with acceptable performance. For example: Microsoft SQL Server 2000/2005/2008 can support hundreds of users, although the largest license for Titanium Schedule is limited to 100 users.  (Contact us if you need a license for more than 100 users.) Microsoft SQL Server 2005/2008 Express can support at least 20 users and possibly many more. (The version is available for free from Microsoft.)

What are the system requirements to run Titanium Schedule? There are separate requirements for the server and the workstations. The data is stored on the server in Microsoft SQL Server.  Titanium is only compatible with Microsoft SQL Server and does not run on MySQL, Oracle, or other data repositories.) The hardware requirements for Titanium Schedule are very modest, and as you can tell by the minimum required specifications below, almost any Windows-based computer you can purchase today would be more than adequate. Server requirements for the computer running SQL Server and containing the data from Titanium Schedule: (At some centers, the SQL Server is installed on a university hosted computer or the center's file server so an additional computer is not required.) Operating System: Windows 2000 Service Pack 4, Windows XP Service Pack 2, Windows Server 2003 Service Pack 1, Windows x64 editions.  We recommend the most recent version of the Windows Server edition. Required Software: Microsoft .NET Framework 2.0, Microsoft Internet Explorer 6.0 SP1 or later (prerequisite for .NET Framework) Processor: Minimum: Pentium III or compatible; 500 MHz processor (1 GHz or higher recommended) RAM: 1 GB or preferably 2 GB or more.  (RAM is more important than CPU speed for performance.) Hard Drive: Minimum: 600 MB for SQL Server installation.   At a large center the Titanium database will probably grow to 2-4 GB over a few years. If they are going paperless and scanning in a lot of old documentation it can be several times that large.  (If you are using the Windows Server edition that supports RAID 1 then having two drives and setting the operating system to mirror them is recommended to protect from the failure of a drive.) Workstation Recommendations: Each computer that will be running Titanium Schedule will need the following: Screen resolution of 800 by 600 or higher. Intel Pentium or compatible 166-megahertz (MHz) or higher processor. (500 MHz or higher is recommended) Operating System: Microsoft Windows® 7, Vista, XP, 2003, 2000, NT 4.0, or 98 SE ) Microsoft .NET Framework version 3.5 SP1 or later. Disk Space: 20 Megabytes of available hard-disk space. Web Component (Optional): There is an optional Web Component add-on to Titanium Schedule that will turn some of the screens in Titanium into a Web Site.  The main purpose of this is to let clients enter their intake paperwork directly into Titanium (using an internet browser) instead of filling it out on paper and then someone else has to type that information into Titanium.  Usually clients do this using computers or a kiosk in the reception area although it can be configured to let them do it from anywhere on the campus intranet or even the internet.  The Web Component is a ASP.NET app and will require a Microsoft Internet Information Services (IIS) 6.0 or later with .NET Framework 2.0 with ASP.NET 2.0 or higher with AJAX support.  The web server must be able to access the SQL Server where the Titanium database is installed.  The Web Server will use a restricted account to access the SQL Server so it can only insert records in the confidential tables and does not have the rights to view, update or delete the confidential information.  We also recommend Transport Layer Security (TLS) or Secure Sockets Layer (SSL) to encrypt the traffic between the client computers and the web server.

What hardware configuration should I use to setup Titanium Schedule? If your center can use the university's file server and/or SQL Server, or you have you own center file server, then you will probably not need to purchase any new computers to run Titanium Schedule. Titanium Schedule is a client-server application and it has three parts: The workstation support files which require Windows 98 Second Edition or later. The workstations (user's computers) are usually running Windows XP Professional or Windows 7. The application files are stored in a shared folder where they can be accessed by all workstations. This shared folder can be on any file server (Windows, Novell, Linux). The security for that folder should be set to center personnel only. No confidential data is stored in that folder unless a user exports and saves data there. The data is stored in Microsoft SQL Server 2000/2005/2008 (Regular version or Express). SQL Server Express is a free versions of SQL Server that have some limitations and will support at least 20 users and possibly more. Hardware Configuration Options There are a few different hardware configurations/layouts, depending on where the SQL Server is located and where the shared application folder is located. Configuration 1 (This is the preferred configuration.) SQL Server: Is hosted by your computer support staff.  (Virtual servers are ok.) Shared Application Folder: Is on a university file server. (Virtual servers are ok.) Advantages: Frequently, universities already have SQL Server installed for other applications on campus. A single SQL Server can support many applications, depending on resource and licensing requirements. This configuration often requires no new hardware or software purchase. It has the added benefit that the computer support staff will maintain the SQL Server. This includes automatic backups of the data. The SQL Servers hosted by the computers support staff are usually in a secure area with emergency power, unattended backups, and behind firewalls. Configuration 2 SQL Server: Is hosted on your center’s server. Shared Application Folder: Is also on your center’s server The configuration requires you to have a dedicated file server in your center which is running Windows Server 2003 or Windows Server 2000. Disadvantages: If your center does not already have a file server, it would have to purchase one along with the Windows Server operating system. Someone would have to maintain the server, which includes backing up the data. Configuration 3 If your center has access to a shared folder on they university file servers but does not have access to SQL Server. SQL Server: Is hosted on a dedicated workstation in your center which is running Windows XP Professional or Windows 2000 Professional. Shared Application Folder: Is on a university file server. Disadvantages: If your center does not have an extra workstation, it would have to purchase one. Someone would have to maintain the workstation, which includes backing up the data. Other Considerations You cannot normally use a workstation running Windows XP Professional or Windows Vista for a file server to hold the application folder. Although those operating systems allow you to share a folder, there are a limited number of people who will be able to connect to that folder at the same time. It is also possible to install SQL Server Express on a non-dedicated workstation (e.g. a workstation that is being used by someone). This is strongly discouraged because any time that person shuts down, restarts, or crashes they will disconnect all other users from Titanium Schedule.

Copyright © 2002-2009 Titanium Software, Inc. All Rights Reserved